Managing Performance

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”
– Anne M. Mulcahy

Learn how to get the best from your team. This program is critical for anyone who manages a team. Attend this hands-on workshop to learn the necessary skills to manage a team effectively for peak performance.

Expected Outcomes

• Learn how to increase team productivity through effective development strategies.
• Learn how to manage workplace performance with ease.
• Learn how to deal with difficult employees.
• Learn how to manage effectively using the Performance Management Framework.
• Learn how to create a culture of responsibility and ownership.
• Understand the relationship between values, beliefs, attitudes, skills and behaviours and how they impact on performance and results.
• Learn how to identify development opportunities.
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Topics Covered

• Performance Management Framework.
• Drivers of Performance.
• Accountability Model.
• Setting Clear Expectations.
• Identifying a Business Issue versus a Performance Issue.
• How to analyse and evaluate Performance.
• Constructive Feedback and feed-forward.
• Receiving and analysing Feedback.
• Performance Management Process.
• Identifying development opportunities (skill or behaviours).
• Obtaining Ownership for performance issues.