Effective Communication and Conversations

“The art of communication is the language of leadership.”

– James Humes

This program can follow on from the Managing Performance workshop and is designed to provide additional skills in effective communication and effective conversations. It is an essential workshop for anyone whose job involves ‘getting the message across’ effectively, truly ‘understanding others’, and how to build relationships while resolving important issues.

Expected Outcomes

1. On completion of this program participants will:
2. Know how to choose the correct conversational approach
3. Understand why Effective Conversations are so powerful.
4. Know how to have Effective Conversations that build relationships and achieve great results.
5. Understand the skill of dialogue and the steps to master this skill.
6. Understand how to communicate effectively and what that really means.
7. How to listen more effectively
8. Know how to communicate clearly and concisely
9. Understand how emotion affects communications.
10. Learn how to ‘hear’ the emotional drive in a conversation and know how to manage it.
11. Know how to handle difficult or challenging conversations
12. Know how to deal with people who get defensive.
13. Know how to use open questions effectively.

Topics Covered

• The link between effective communication and effective conversations.
• Active listening and advanced listening.
• Concise language.
• Asking the right questions.
• Avoiding rescuing.
• Communication skills for managing emotions.
• Defusing defence in yourself and others
• Emotional Intelligence; How to do manage emotions (‘Advanced Listening’)
• Different Models for effective workplace conversations
• Key components to effective Effective Conversations
• What prevents or blocks effective conversations
• How to build safety and trust in conversations